If your possessions are damaged during a move, the first step is to contact your moving company and request official documentation to file a claim. All moving companies should have such documentation and an official process for handling complaints. Make sure to create a list of all the damaged items in the moving company's documentation, as well as any damage caused to your new home. It is important to pay your bill in a timely manner and follow the proper procedure with respect to damages.
Reach out to the moving company via call or email to report the damage and inquire about the resolution process. You may need to fill out some forms and send photos. If you are unable to resolve your dispute with the moving or shipping company, you can file a formal complaint with the Better Business Bureau or hire an attorney and take the matter to court. If the moving company denies your claim or does not offer adequate compensation for the damages, you can file a claim in small claims court.
A judge will assess whether the moving company was fair to you based on the evidence presented. Therefore, it is essential to keep a detailed record of all the damage and communications you have had with the moving company.